At Colt DCS, our Service Management team is dedicated to ensuring that clients consistently enjoy a positive experience throughout their customer journey.

Serving as a direct link between us and our clients, our committed service managers function as an extension of your team, ensuring our service delivery aligns with your strategic goals.

Our service managers collaborate with you to determine the timing and method of our data center service delivery. Throughout your customer experience, you will be kept informed about our performance against Service Level Agreements (SLA). We will work together to identify areas for improvement and suggest ways to enhance the performance of your IT infrastructure. Should additional support be needed for the service management of your contract, your requirements will be escalated accordingly.

In addition to our Service Management team, our technical expertise with over 25 years of industry experience, combined with a customer-centric approach, which runs throughout our organisation, helps us stand out from the crowd. From the very beginning, we ensure that you have access to the right people, best positioned to successfully support you through your long-term journey with Colt DCS.