Operational Excellence

Delivering optimal data centre performance.

Our operations team upholds the highest standards in managing our data centers. Available onsite 24/7, 365 days a year, we ensure efficient, reliable, and secure operations by adopting best practices, implementing robust systems, and leveraging advanced technology.

With over 25 years of experience in designing, building, and operating data centers, our skilled staff bring exceptional technical expertise and extensive knowledge to deliver optimal performance.

Key areas of Operational Excellence at our data centres

Critical Infrastructure

The management of power, cooling and connectivity is integral to our operations. All resources are systematically monitored, regulated and verified to guarantee the seamless functioning of our sites while minimising downtime.

Energy Efficiency

Our data centres are designed to maintain energy efficiency by using renewable energy and implementing a hybrid cooling system that combines conventional air cooling with direct-to-chip liquid cooling in our newly constructed buildings.

Security Measures

Every data centre holds certifications for ISO 27001 and SOC2 Type II standards. Additionally, we utilise the National Institute of Standards and Technology Cyber Security Framework (NIST CSF) as a reference for our information security management system.

Performance Data

Customers can use real-time telemetry data through our Central Telemetry Platform, enabling them to identify, monitor, and assess data centre efficiencies while improving operational performance.

Employee Development

Our operations team undergoes regular training to guarantee they possess the essential skills, knowledge, and resources required today to effectively manage our continuously evolving data centre designs and operating systems.

Customer Communication

Engaging with our customers is central to establishing a successful partnership. Whether you need to submit a service request, access your IT infrastructure, or review any incidents or company announcements that may affect operational performance, our customer portal and DCSD service are readily available to assist you.

“We constantly strive for operational excellence by focusing on three main factors: increased customer satisfaction, empowered employees and ongoing improvement of existing processes. By striving to excel in each of these areas, we will continue to deliver exceptional service to our customers”

Alistair Farndale, Regional Operations Director.

Interested in learning more about our data centres?

We operate 16 state-of-the-art data centres across 8 cities in Europe and Asia Pacific, offering 24/7 security and unrivalled customer support.

See our data centres

London 4

Built to meet the city’s growing appetite for cloud technology and the recent surge in AI demand, this data centre is currently under construction.

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Mumbai

Built to support India’s mass cloud migration, and in its second phase of development, our data centre will deliver 134MW across a site area of 62,490m2.

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Tokyo Inzai 4

Developed to meet the city’s technological advancement, this site will deliver 20MW of IT power with scalable capacity to support IT workloads.

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