Our Vision

To be the most trusted and customer-centric data centre operator.

Our vision is to be the most trusted, customer-centric data centre operator.

We place our customers at the heart of everything we do. We endeavour to take a customer-led approach at every stage of the delivery process from design and build, right through to operation and post-service management. Each step is intended to offer a seamless customer experience, no matter what facility or region our customers are in.

Our customers’ success is our success. That’s why we pride ourselves on having the expertise to deliver state-of-the-art data centres at speed, whilst offering a sustainable, efficient and secure solution with our partnership.

Demonstrating customer-centricity

To deliver our vision, Colt DCS runs a Customer Experience Programme. A key priority of this program is to measure customer satisfaction levels via a customer survey. The survey results allow our customer service team to gain a complete view of the customer experience. We identify actions required to ensure continuous improvement, whilst tracking and monitoring how customers rate their experience.

The programme has seen year-on-year growth in its Net Promoter Score (NPS) generating record achievement in customer satisfaction levels with an NPS continuously reaching above 70.

“Colt DCS are proactive in building a strong and collaborative partnership at both a regional and site level. They are always open and transparent in their dealings and adopt best practices to drive operational excellence. Overall, our customer experience is very positive in both the European and APAC markets”.

Customer, Global Cloud Service Provider.

Putting people behind innovation

Delivering our vision would not be possible without our people. We pride ourselves on creating an environment where employees are encouraged to grow and flourish. We actively promote diversity, equity and inclusiveness to set our teams up for success.

“We pride ourselves in identifying transferrable skills that make every individual a great asset to the business. We are focused on continuing to build learning and development programmes within our organisation and empowering our people to gain hands-on experience and refine the necessary skills to succeed in their chosen career.”

Niclas Sanfridsson, CEO

Contact us

If you would like to know more about Colt Data Centre Services, please get in touch with our team. We would be delighted to support your digital infrastructure requirements.