data centre connectivity solutions

Value Added Services

Colt DCS realises that increasing your workloads will be more distributed, and whether you are an enterprise running a national or global operation or in remote locations or a cloud or service provider that needs to reach across different territories, your teams cannot always be everywhere at the same time. That is where our on-site engineers come to help.

For those that are on site, we also offer office space and customer experience rooms so you can treat Colt DCS as an extension of your own office. Our professionals offer a range of support services that enable you to get on with running your business.

Remote Hands

 

Our remote hands services are ideal for when your IT staff are not located close to the data centre, or when they need to focus on other core business requirements. We realise you can't be on-site every time a change is required, or when a contingency occurs, which is why our team of highly skilled engineers can undertake fundamental IT tasks on your behalf.

Our remote hands service offers

  • Subscription-based service entitling you to a pre-set number of support hours each month

  • The ability to commission additional services on an ad-hoc basis

  • Access to local experts based in Colt DCS facilities across Europe and Asia 24/7, 365 days a year

  • Competitive SLAs that ensure customer satisfaction

  • Private connectivity into cloud and other services for the price of a cross connect

Disaster recovery and business continuity

 

Both Disaster recover and business continuity have become even more prevalent since the global pandemic in 2020, with more points of failure than there used to be and business increasingly reliant on huge amounts of digital data. Therefore It is critical that customers need to know what to do should a catastrophe occur.

Our Disaster Recovery service offers customers complete contingency with office space to accommodate your personnel to augment Disaster Recovery capabilities for equipment with a Disaster Recovery site that has high levels of security and resilience in place.

Our aim is to provide an office space environment that contains all the necessary amenities such as network termination panels, controllable temperature, carpet flooring, standard office furniture, and the same N+1 power and back-up as supplied in the data centre.

Our customers have the option of deploying both shared or dedicated DR office space, with internet access, conferencing facilities and AV equipment enabling you to get back to business as efficiently and as quickly as possible.

Our office space and business continuity service includes:

  • N+1 power and back-up

  • Shared or dedicated office space with 24/7 access

  • Network termination panels

  • Controllable temperature

  • Carpet flooring

  • Standard office furniture

  • Telephony and Internet packages

  • VDI service

  • Security badges with company name and image of individual

  • Business support area

  • Canteen