1. Introduction
Colt Data Centre Services UK Limited (“Colt” or “Colt group”) collect and handle the personal data contained in our Customer Portal enabled by Cherwell. Colt will be the Data Controller of this data processing and it is located at Colt House, 20 Great Eastern Street, London, England, EC2A 3EH, United Kingdom.
Colt is committed to provide its customers with the highest standards in Data Protection, so that it processes your personal data in line with the relevant data protection laws, including without limitation the Regulation (EU) 2016/679 (General Data Protection Regulation – ‘GDPR’). To comply with the transparency principle, Colt will inform you through this Privacy Notice what personal data will be processed, why, for how long and with whom it will be shared.
2. Categories of personal data and purposes
Colt is handling the following personal data (i.e. data which can be used to identify you) to be used for the following purposes:
| What data? |
For which purpose? |
|
Contact details:
Name, surname, professional email and telephone, user ID
Other data:
Order number and OCN, IP address
|
For you to create an account at our Colt Customer Portal.
Manage your IT service requests.
Attend your requests to access the sites.
View incidents that are affecting your services.
|
3. Legal basis
We must have a legal basis to process your personal data. The legal basis we rely on are the following:
(a) To comply with our contract obligations to deliver our services.
(b) To comply with our legal obligations.
4. Data Protection Rights
If you wish to exercise your rights of access, rectification, erasure, restriction, portability or objection, please send an email to [email protected]. A document that can identify you may be asked if needed.
We encourage you to contact us to update or correct your information if it changes or if the personal data we hold about you is inaccurate.
Additionally, you are able to lodge a complaint to the competent data protection authority. However, we take our obligations seriously, so if you have any questions or concerns, we would encourage you to raise them with us first, by sending an email to [email protected].
5. Recipients
Colt may share your personal data with third parties, particularly with the company Ivanti, which operates the Cherwell system and is located in the United Kingdom notably.
6. International data transfers
Your personal data will be hosted within the EEA and UK, however access to the personal data may be global. Colt may transfer personal data or makes personal data accessible to its subsidiaries (listed on https://www.coltdatacentres.net/), subcontractors or otherwise, located within or outside of the EEA or UK for the provision of the services.
The transfers within the Colt Group are carried out by means of an Internal Data Transfers Agreement (IDTA) based on the Standard Contractual Clauses (SCCs) of the European Commission. The transfers outside of Colt Group are carried out on the basis of an adequacy decision of the European Union or, failing that, on the basis of appropriate safeguards as the Standard Contractual Clauses and, where applicable, supplementary security measures.
In the case of Japanese citizens’ personal data, corresponding agreements are executed with data importers in compliance with the Japanese Act on Protection of Personal Information (APPI).
7. Retention period
Your personal data will be retained by Colt as long as it determines it is necessary to comply with its contractual and legal obligations.
8. Contact details
If you have any questions about the present document, please feel free to contact Colt via email at [email protected].
Last updated November 2023
